Assistance
Care & delivery
Our collection is in development. Delivery and returns details will be confirmed before the first pieces become available.
Shipping
- Collection
- At the sample stage
- Availability
- No stock available for sale
- Orders & preorders
- Not accepted at present
- Delivery
- Details to be confirmed before launch
Returns
We are not accepting new orders. The launch return policy will be published before sales open; no return period or shipping rate is offered for the current samples.
For help with a previous order, write to hello@lorasen.com with your order number.
Caring for your pieces
- Wipe the surface with a soft, slightly damp cloth and let it dry naturally.
- Keep solvents, alcohol wipes and abrasive cleaners away from material and hardware.
- Store the tote upright in its dust bag, lightly filled to hold its shape.
- Keep pieces out of long spells of direct sunlight to preserve the tone.
- Treat spills quickly; most marks lift with water alone.